FAQ
Is it safe? How are my funds protected?
Your security comes first. Vaultimary uses bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We comply with strict financial regulations in GB and undergo regular audits. Funds are insured against unauthorised access, helping you trade with confidence.
I’ve never invested in crypto before. Is it complicated?
Not at all! Vaultimary is designed for beginners: step-by-step guides and 24/7 support, a risk-free demo for practising with virtual funds, and automated tools that handle the hard work for you. Start small with a minimal deposit and build your trading skills as you go!
How quickly can I withdraw money to my bank card?
Withdrawals to bank cards are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary depending on your bank and verification status.
Why are there no fees? Is there a catch?
We monetise through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges - you’ll always see the exact transaction amount before confirming.
Is this service available in my country?
Yes! Vaultimary is available in most countries worldwide (98+ and counting). Select your country during registration to confirm availability and view local payment options. We comply with all local regulations to help keep your trading safe and legal.
How do I decide what to invest in? Do you offer recommendations?
We make crypto investing simple for beginners. Vaultimary offers AI-powered recommendations — personalised coin suggestions based on your risk level, ready-made portfolios (curated bundles like “Starter Pack” and “DeFi Bundle”), and live market signals — real-time buy/sell alerts for top cryptocurrencies. Plus, our interactive tutorial helps you learn while you invest!
Where can I get help with technical issues?
24/7 support is available via live chat and email: info@vaultimaryai.com. Average response time is under 15 minutes for urgent issues.
Is cryptocurrency legal, and do you comply with financial regulations in my country?
Yes, cryptocurrency is legal in most jurisdictions, and Vaultimary operates in full compliance with local regulations. We are a licensed service with regular audits by independent firms, we apply automatic geo-compliance so the platform adapts to your country’s laws, KYC verification is required where mandated, and your funds are protected — 95% of assets are held offline (cold storage). Visit our Compliance page to check your country’s status, or contact support for details.
Which payment methods do you support?
You can easily fund your account using traditional payments — Visa/Mastercard (2.9% fee), bank transfers (SEPA, SWIFT - 0% fee) and PayPal (instant processing) — or crypto deposits: direct crypto transfers (BTC, ETH, USDT - 0% fee) and QR code scanning for mobile wallets. Deposits arrive in under 10 minutes. View all options in your account dashboard.
Crypto Support
Customer Support & Assistance
For any enquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. If you experience any issues with your trading partner’s support, contact us and we’ll work to resolve the situation.
Support Hours
Our customer service team is available 24/7. In the rare event that immediate access is unavailable, our support specialists will respond to your request as quickly as possible.
